Privacy policy
Last updated: 1 June 2026
Business name: Proflow Gutter Cleaning
Website: www.proflowguttercleaning.co.uk
Email: tom@proflowguttercleaning.co.uk
Telephone: 07515 949033
Introduction
Proflow Gutter Cleaning ("Proflow", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a quotation, contact us, use our services or otherwise interact with our business.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
Who we are
Proflow Gutter Cleaning provides residential and commercial gutter cleaning services throughout Cambridge and the surrounding areas.
For the purposes of data protection law, Proflow Gutter Cleaning is the Data Controller responsible for determining how your personal information is collected and used.
If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details provided at the end of this page.
Information we collect
Information you provide directly
When you contact us through our website, telephone, email, WhatsApp or social media channels, we may collect:
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Name
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Telephone number
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Email address
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Property address
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Billing address
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Details relating to your enquiry
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Photographs or videos you choose to provide
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Any information contained within your communications with us
Service information
Where we provide services, we may collect information relating to your property and the work undertaken, including:
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Property type
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Access arrangements
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Inspection findings
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Before and after photographs
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Service history
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Notes relating to completed work
Website information
When you visit our website, certain technical information may be collected automatically, including:
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IP address
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Browser type
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Device information
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Operating system
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Pages viewed
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Time spent on pages
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Referral sources
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Website interaction data
How we collect information
We collect personal information when you submit a contact form, request a quotation, telephone us, email us, send us a WhatsApp message or otherwise communicate with us.
We may also collect information automatically through cookies, analytics tools and website tracking technologies.
Some information may also be provided by third-party services used to measure website performance and advertising effectiveness.
How we use your information
To respond to enquiries
We use your information to respond to enquiries, provide quotations, arrange inspections and communicate with you regarding our services.
Lawful Basis: Legitimate Interests and Pre-Contractual Steps.
To provide services
We use your information to carry out gutter cleaning services, schedule appointments, manage customer records and issue invoices.
Lawful Basis: Contract.
To improve our website and services
We may analyse website activity and customer interactions to improve our services, website functionality and customer experience.
Lawful Basis: Legitimate Interests.
To measure advertising performance
We may use analytics and advertising data to understand how visitors find our website and to evaluate the effectiveness of marketing campaigns.
Lawful Basis: Consent where required and Legitimate Interests where applicable.
To comply with legal obligations
We may process personal information where necessary to comply with legal, accounting, taxation or regulatory obligations.
Lawful Basis: Legal Obligation.
How we store and protect information
We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure, alteration or destruction.
Security measures may include password-protected systems, secure cloud storage, restricted access to customer information and secure website technologies.
While we take reasonable precautions to safeguard personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Sharing your information
We do not sell, rent or trade personal information to third parties.
We may share information with trusted service providers where necessary to operate our business and provide our services.
Examples of third parties may include
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Wix (website hosting)
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Google Analytics
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Google Ads
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Payment providers
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Accountants
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Professional advisers
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Insurers
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Regulatory authorities where required by law
Any third-party service providers acting on our behalf are required to handle personal information securely and in accordance with applicable data protection laws.
International transfers
Some of the third-party services we use may store or process information outside of the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place as required under UK GDPR.
Such safeguards may include adequacy regulations, contractual protections or other lawful transfer mechanisms.
How long we keep information
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined within this Privacy Policy.
Enquiries
General enquiries may be retained for up to 24 months from the date of last contact.
Customer records
Customer records, invoices and associated service information may be retained for up to 7 years in order to comply with legal, tax and accounting obligations.
Website analytics
Website analytics data is retained in accordance with the settings and retention periods of the relevant analytics provider.
Your rights
Under UK GDPR, you may have the following rights in relation to your personal information.
Right of access
You may request a copy of the personal information we hold about you.
Right to rectification
You may request correction of inaccurate or incomplete information.
Right to erasure
You may request deletion of your personal information where applicable.
Right to restrict processing
You may request that processing of your personal information is restricted in certain circumstances.
Right to object
You may object to certain forms of processing where permitted by law.
Right to data portability
Where applicable, you may request that your personal information be transferred to another organisation.
Right to withdraw consent
Where processing is based on consent, you may withdraw your consent at any time.
Marketing communications
Proflow Gutter Cleaning does not send unsolicited marketing communications.
Where marketing communications are sent, you will always have the option to opt out or unsubscribe.
You may also contact us directly to request that marketing communications cease.
Cookies
Our website uses cookies and similar technologies to improve website functionality, analyse website performance and measure advertising effectiveness.
Cookies help us understand how visitors interact with our website and allow us to improve the user experience.
Further information regarding cookies can be found in our Cookie Policy.
Third-party websites
Our website may contain links to third-party websites.
We are not responsible for the content, security or privacy practices of external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
Complaints
If you have concerns regarding how we handle your personal information, we encourage you to contact us in the first instance so that we can attempt to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority responsible for data protection.
Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113
Contact us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
Proflow Gutter Cleaning
Email: tom@proflowguttercleaning.co.uk
Telephone: 07515 949033
Website: www.proflowguttercleaning.co.uk
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal obligations or website functionality.
Any updates will be published on this page and the "Last Updated" date will be amended accordingly.
We encourage visitors to review this page periodically to stay informed about how we protect and use personal information.